📨 Why Are Sent Emails from Shared Mailbox Saved in Both Personal and Shared Sent Items? Here’s the Fix!

🔍 Problem Overview

When sending emails from a shared mailbox, many users notice that the sent email is saved in both:

• Their personal mailbox’s “Sent Items” folder, and
• The shared mailbox’s “Sent Items” folder.

While this behavior ensures redundancy, it can lead to unnecessary clutter or confusion — especially if your goal is to store sent emails only in the shared mailbox.

🛠️ How to Fix It

Use Outlook Web Rule (Workaround)

1. Go to 👉 https://outlook.office.com
2. Click on the gear icon (⚙) → Mail → Rules

3. Review all mail rules one by one and delete any rules that copy shared mailbox sent emails to your personal ‘Sent Items’ folder.

Author: Ramprasad Mandal (17/06/2025)